Terms of sale

1. Seller

Cristina Lopez de Murillas, trading as Estafeta Gourmet, tax ID 44612030B, Calle Estafeta, 70 · 31001 Pamplona / Iruña (Navarre). Contact: info@estafetagourmet.com · 624 64 27 42.

2. Scope

These conditions govern the purchases you make on this website as a consumer or user. By placing an order you declare that you have read and accepted them. Purchases are governed by Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users) and by the LSSI-CE.

3. Products and availability

We show the products with their photo, description and price. Photos are for guidance (the packaging or vintage may vary). Products are subject to availability: if any cannot be supplied, we will tell you and you can choose an equivalent replacement or a refund.

4. Purchase process

1. Add the products to the basket and check the order.
2. Enter your details and delivery address, or choose in-store pickup.
3. Choose the payment method and confirm. Before paying you will see the total including VAT and shipping costs.
4. You will receive a confirmation email with the summary. The contract is formed when you receive it.

You can correct mistakes in the data before confirming the order. The language of the contract is Spanish.

5. Prices and taxes

Prices are in euros and include VAT. Shipping costs are shown before you pay; shipping is free from the amount shown in the basket (€70). Prices may change, but the price in force when you confirm your order is respected.

6. Payment methods

The available payment methods (card, Bizum or others) are shown at checkout. Payment is processed through a secure gateway: we do not store your card details. The order is prepared once payment is confirmed.

7. Sale of alcoholic drinks

We do not sell or deliver alcoholic drinks to anyone under 18. If your order includes wines, sparkling wines, liqueurs, patxaran or gift sets that contain them:

• By buying you declare that you are over 18 and, if you are buying a gift, that the person receiving it is too.
• Delivery is made to an adult. The courier or the shop may ask for a document proving it (national ID, passport or driving licence) and, if age cannot be proven, the order is not handed over.
• If the order cannot be delivered for this reason, we will contact you to send it again or refund the amount of the products.
• Orders collected in store require showing ID when collecting alcoholic drinks.

Alcohol consumption is harmful to health. Drink in moderation.

8. Shipping and delivery

Delivery times, areas, fresh products and in-store pickup: see the shipping and returns page. You must check the parcel when you receive it and tell us straight away if it arrives damaged or incomplete.

9. Right of withdrawal (returns)

You have 14 calendar days from receiving the order to withdraw from the purchase without giving any reason. Some products are excluded by law: those that spoil or expire quickly (for example, fresh cheeses, cured meats or foie gras), sealed products that cannot be returned for health or hygiene reasons if they have been unsealed, and made-to-order goods. The procedure and return costs are in shipping and returns. We will refund the amount within 14 days at most from when you tell us of your withdrawal (we may wait until we receive the product).

10. Guarantee and defective products

Products carry the legal guarantee of conformity. If a product arrives in poor condition, is not what you ordered or is not in conformity, write to us at info@estafetagourmet.com with a photo and we will replace it, correct the mistake or refund you. Perishable foods also show their best-before date on the packaging.

11. Food information

Allergen, ingredient and storage information is that shown on the manufacturer's labelling. If you have an allergy or intolerance, check the product label or ask us before buying.

12. Customer service, complaints and dispute resolution

For any question or complaint write to info@estafetagourmet.com or call us on 624 64 27 42. We have complaint forms available. As a consumer you can also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

13. Data protection

Your data is processed according to the privacy policy.

14. Applicable law

These conditions are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence.