Shipping and returns

Shipping

• Mainland Spain: delivery in 24–48 h working days from when the order is prepared and paid.
• Shipping costs: €5.95 for orders up to 5 kg. Shipping is free from €70 of purchases.
• Orders over 5 kg: the shipping price is on request. We confirm it before charging you; if you prefer, write or call us before buying.
• Canary and Balearic Islands: we do not ship there.
• Ceuta, Melilla and abroad: write or call us before buying and we will tell you the time and cost, as they depend on the destination and on customs.
• Tracking: we send you an email with the tracking link when the parcel leaves.

If you are not at home, the courier will try again or leave it at a pickup point, depending on their service. Check the parcel when you receive it: if it arrives open, dented or broken, note it on the delivery note and tell us the same day.

Fresh and fragile products

Cheeses, cured meats, foie gras and other products that need cold are shipped with suitable packaging and, when necessary, by express service; in hot weather we may delay them to a safe delivery day and let you know. Wine and liqueurs go in protected boxes. Store each product as indicated on its label.

Alcoholic drinks

We only deliver alcoholic drinks to people aged 18 or over. The courier may ask for ID from whoever receives the order and, if age cannot be proven, will not hand it over. More information in the terms of sale.

In-store pickup

You can collect your order at Calle Estafeta, 70, Pamplona, during opening hours (Tuesday to Saturday, 10:00–14:00 and 17:00–20:00). We let you know when it is ready; bring the confirmation email and your ID if the order includes alcohol.

Returns

You have 14 calendar days from receiving the order to withdraw from the purchase, without having to justify it. Products that spoil or expire quickly cannot be returned, nor can sealed products that you have unsealed and that are not suitable for return for health or hygiene reasons.

1. Tell us before the period ends by writing to info@estafetagourmet.com or calling 624 64 27 42, with your order number.
2. We tell you how to send the product back: in its original packaging and in good condition.
3. The cost of returning the product is yours, unless the product is defective or is not the one you ordered, in which case we cover it.
4. We refund the amount (and the standard shipping costs of the purchase) by the same payment method, within 14 days at most from when you tell us of your withdrawal; we may wait until we receive the product.

Damaged or wrong product

Write to us with a photo of the product and the packaging. We will replace it or refund it at no cost to you.